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Interpersonal Skills: for Better Teamwork and Conflict Resolution

Module Overview

This module is designed to enhance learners’ interpersonal skills, enabling them to communicate effectively, build relationships, and navigate social and professional interactions with confidence. The course is interactive, incorporating videos, case studies, quizzes, and practical exercises to reinforce learning.

Outcomes

By the end of this module, learners will be able to:


  1. Understand the importance of interpersonal skills in personal and professional settings.

  2. Communicate effectively using verbal and non-verbal techniques.

  3. Apply active listening and empathy to enhance relationships.

  4. Use conflict resolution strategies and assertiveness in interactions.

  5. Develop emotional intelligence (EQ) for better social awareness and self-regulation.

  6. Build and maintain positive personal and professional relationships.

  7. Adapt interpersonal skills to digital and remote communication.

  8. Apply interpersonal skills in real-world scenarios for effective engagement.

Component


  1. Overview of key concepts, self-assessment of strengths and areas for improvement.

  2. Verbal and Non-Verbal Communication – Effective speaking, body language, tone, overcoming communication barriers.

  3. Active Listening and Empathy – Techniques for attentive listening, emotional connection, and effective questioning.

  4. Conflict Resolution and Assertiveness – Managing conflicts professionally, expressing thoughts assertively, giving and receiving feedback.

  5. Emotional Intelligence (EQ) in Social Interactions – Understanding and managing emotions, improving social awareness and relationship-building.

  6. Building and Maintaining Positive Relationships – Trust-building, networking, and long-term relationship strategies.

  7. Digital Communication and Online Etiquette – Professional online communication, virtual meeting etiquette, avoiding miscommunication.

Target group of the course


  • Job Seekers & Career Starters

  • Employees & Professionals

  • Managers & Team Leaders

  • Customer Service & Sales Representatives

  • Entrepreneurs & Business Owners

  • Students & Educators

  • Remote Workers & Virtual Team Members

  • Healthcare & Social Service Professionals

Fees

$300

Time and Date

Time: 3:00 PM to 6:00 PM
Date: 03 March 2026

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