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Business communication skills

Module Overview

This online module is designed to equip learners with essential business communication skills to enhance workplace interactions, professional writing, and effective collaboration. The course covers verbal, non-verbal, and digital communication techniques, ensuring learners can convey messages clearly, professionally, and persuasively in different business contexts.

Outcomes


  1. Understand the fundamentals and importance of business communication.

  2. Communicate effectively using verbal and non-verbal techniques.

  3. Write professional emails, reports, and business documents with clarity.

  4. Apply active listening and interpersonal skills for better workplace collaboration.

  5. Use digital communication tools and follow online etiquette in professional settings.

  6. Develop persuasive communication and negotiation strategies.

  7. Adapt communication styles for diverse audiences and cross-cultural interactions.

  8. Handle workplace conflicts and provide constructive feedback professionally.

Component


  1. Introduction to Business Communication – Importance, key principles, and self-assessment of communication strengths.

  2. Verbal and Non-Verbal Communication – Effective speaking, tone, body language, and active listening techniques.

  3. Professional Writing Skills – Business emails, reports, proposals, and formal communication etiquette.

  4. Digital Communication & Online Etiquette – Virtual meetings, messaging, and professional use of digital platforms.

  5. Persuasive & Negotiation Communication – Influencing techniques, storytelling, and negotiation strategies.

  6. Cross-Cultural & Inclusive Communication – Adapting communication styles for diverse workplaces.

  7. Conflict Resolution & Workplace Communication – Handling difficult conversations, giving feedback, and managing workplace relationships.

Target group of the course


  • Job Seekers & Career Starters

  • Employees & Professionals

  • Managers & Team Leaders

  • Customer Service & Sales Professionals

  • Entrepreneurs & Business Owners

  • Remote Workers & Virtual Team Members

  • Educators & Trainers

  • Healthcare & Social Service Professionals

Fees

TBD

Venue

Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide

Time and Date

Coming Soon

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