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Emotional Intelligence at Work: Build Better Relationships

Module Overview

This online module is designed to help learners develop emotional intelligence (EI) skills to enhance self-awareness, interpersonal relationships, and professional success. The course explores key EI components such as self-regulation, empathy, social awareness, and effective communication. Through practical exercises and real-world applications, learners will gain the ability to manage emotions, build stronger relationships, and make informed decisions in personal and professional settings.

Outcomes

By the end of this module, learners will be able to:


  1. Understand the core principles and importance of emotional intelligence.

  2. Develop self-awareness and recognize emotional triggers.

  3. Manage emotions effectively to reduce stress and improve decision-making.

  4. Enhance empathy and social awareness to build strong relationships.

  5. Improve communication skills for better collaboration and conflict resolution.

  6. Foster a positive work environment through emotional intelligence practices.

  7. Apply EI techniques to leadership, teamwork, and personal development.

  8. Use strategies to develop resilience and adaptability in challenging situations.

Component


  1. Introduction to Emotional Intelligence – Definition, importance, and self-assessment of EI skills.

  2. Self-Awareness & Emotional Recognition – Identifying emotions, triggers, and personal strengths.

  3. Self-Regulation & Emotional Control – Managing stress, impulses, and maintaining composure.

  4. Empathy & Social Awareness – Understanding others’ emotions and fostering meaningful relationships.

  5. Effective Communication & Active Listening – Enhancing interactions through emotional intelligence.

  6. Conflict Resolution & Relationship Management – Managing difficult conversations and workplace dynamics.

  7. Emotional Intelligence in Leadership & Decision-Making – Applying EI for effective leadership and problem-solving.

  8. Building Resilience & Adaptability – Strategies for handling challenges and maintaining a positive mindset.

Target group of the course


  • Employees & Professionals – Individuals looking to improve workplace relationships and productivity.

  • Managers & Team Leaders – Leaders seeking to develop emotional intelligence for better team management.

  • HR & Training Professionals – Those responsible for employee well-being and leadership development.

  • Entrepreneurs & Business Owners – Individuals who want to improve decision-making and relationship management.

  • Educators & Coaches – Professionals who mentor and guide others in personal and career growth.

  • Healthcare & Social Service Professionals – Those in client-facing roles requiring high levels of empathy and emotional regulation.

  • Anyone Interested in Personal Growth – Individuals looking to enhance self-awareness, emotional control, and interpersonal skills.

Fees

$300

Time and Date

Time: 10:00 AM to 02:00 PM
Date: 23 April 2026

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